Privacy Policy

Introduction

At SB Vacuum, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services.

This policy (together with our Terms and Conditions) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

For the purpose of the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), the data controller is SB Vacuum.

Information We Collect

We may collect and process the following data about you:

Information you give us

You may give us information about you by filling in forms on our website, corresponding with us by phone, email, or otherwise. This includes information you provide when you:

• Contact us through our website
• Subscribe to our newsletter
• Request a quote
• Place an order for products or services
• Request customer support

The information you give us may include your name, address, email address, phone number, company details, and financial information.

Information we collect about you

With regard to each of your visits to our website, we may automatically collect the following information:

• Technical information, including the Internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site; products you viewed or searched for; page response times; download errors; length of visits to certain pages; page interaction information (such as scrolling, clicks, and mouse-overs); and methods used to browse away from the page

How We Use Your Information

We use information held about you in the following ways:

Information you give to us

We will use this information:

• To carry out our obligations arising from any contracts entered into between you and us, and to provide you with the information, products, and services that you request from us
• To provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
• To notify you about changes to our service
• To ensure that content from our site is presented in the most effective manner for you and for your computer

Information we collect about you

We will use this information:

• To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical, and survey purposes
• To improve our site to ensure that content is presented in the most effective manner for you and for your computer
• As part of our efforts to keep our site safe and secure
• To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you

Legal Basis for Processing

Our legal basis for processing your personal data includes:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract
• Legal obligation: Where processing is necessary for compliance with a legal obligation
• Legitimate interests: Where processing is necessary for the purposes of legitimate interests pursued by us or a third party, except where these interests are overridden by your interests, rights, or freedoms

Disclosure of Your Information

We may share your personal information with:

• Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you
• Analytics and search engine providers that assist us in the improvement and optimisation of our site

We may disclose your personal information to third parties:

• If SB Vacuum or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of SB Vacuum, our customers, or others

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Rights

Under the UK GDPR, you have various rights in relation to your personal data, including:

• The right to request access to your personal data
• The right to request correction of your personal data
• The right to request erasure of your personal data
• The right to object to processing of your personal data
• The right to request restriction of processing your personal data
• The right to request transfer of your personal data
• The right to withdraw consent

To exercise any of these rights, please contact us using the details provided below.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

SB Vacuum
35 Collingwood Rd
Shanklin
PO37 7PL
Email: steve@sbvacuum.com
Phone: +44 7749 500275